Terms of Service

1. Agreement to Terms

By accessing or using Nferens ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including account owners, team members, and customers providing feedback.

2. Description of Service

Nferens is a feedback management platform that enables SaaS companies to collect, organize, and act on customer feedback. Our Service includes:

• Feedback collection and management tools
• Customer feedback portals
• Team collaboration features
• Analytics and reporting
• Integrations with third-party services

3. User Accounts

Account Creation

To use certain features of the Service, you must create an account. You may register using your email address or through third-party authentication services like Google OAuth. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Types

• Account Owners: Create and manage feedback platforms
• Team Members: Collaborate on managing feedback with varying permission levels
• Customers: Submit feedback and participate in feedback discussions

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, malware, or viruses
• Harass, abuse, or harm others
• Send spam or unsolicited communications
• Impersonate others or misrepresent your affiliation
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service's operation
• Collect or harvest user information without consent
• Use automated systems to access the Service without permission

5. Content

Your Content

You retain ownership of content you submit through the Service ("Your Content"). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, and display Your Content solely for operating and improving the Service.

Content Responsibility

You are responsible for Your Content and represent that:

• You have the right to submit the content
• Your Content does not violate any third-party rights
• Your Content complies with these Terms and applicable laws

Content Moderation

We reserve the right to review, edit, or remove any content that violates these Terms or that we find objectionable, without notice.

6. Subscription and Payment

Pricing and Billing

Some features require a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page. Fees are:

• Billed in advance on a monthly or annual basis
• Non-refundable except as required by law
• Subject to change with 30 days' notice

Free Trial

We may offer a free trial period. At the end of the trial, your account will be downgraded to the free tier unless you subscribe to a paid plan.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds will be issued for partial billing periods.

7. Intellectual Property

The Service and its original content (excluding user-submitted content), features, and functionality are owned by Nferens and protected by international copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used without our prior written permission.

8. Third-Party Services

The Service may contain links to or integrations with third-party services (including Google OAuth for authentication). We are not responsible for:

• The content or practices of third-party services
• Any damage or loss caused by third-party services
• The availability or functionality of third-party services

Your use of third-party services is governed by their respective terms and policies.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NFERENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, or goodwill
• Service interruption or system failure
• Cost of substitute services
• Unauthorized access to or alteration of your data

Our total liability shall not exceed the amount you paid us in the twelve months prior to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nferens and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Conduct harmful to other users or the Service

Upon termination, your right to use the Service ceases immediately. Provisions that should survive termination will remain in effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.